Stay home, Stay safe

COVID-19 Update

A Message To Our Customers About Coronavirus (COVID-19)

The health and well-being of our customers, communities and employees are important to us. We are monitoring the evolving coronavirus (COVID-19) situation closely and are taking measures to ensure we continue to provide uninterrupted banking services for our customers.

We understand some customers may prefer to limit their exposure to public locations. We strongly encourage you to use the following Elite Financial tools and resources when possible for self-service banking and 24/7 account access.

Rest assured, we are taking steps to educate our branch and support teams on best practices recommended by the CDC to help keep our employees and customers safe. We will continue to monitor the situation as it evolves and assist our customers as needed. It is our pleasure to serve you, even during challenging times, and we thank you for being a valued Elite Financial customer.

 

For additional information about COVID-19, visit the Center for Disease Control and Prevention.

Important Message: COVID-19 Cyber-Security Scams

 

The Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency CISA recently issued a Cyber Alert, (1)Defending against COVID-19 Cyber Scams,” reminding individuals to remain vigilant for scams related to COVID-19. Cyber actors have been sending emails with malicious attachments or links to fraudulent websites attempting to trick recipients into revealing sensitive information or donating to fraudulent charities or causes.

Customers should be wary in handling any email with a COVID-19 related subject line, attachment or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.

Visit https://www.cisa.gov/coronavirus for more information.

Services in our branches and contact centres are currently limited because of the coronavirus outbreak. Unfortunately we are unable to offer new products in branches or contact centres, or set up appointments at the moment.

If you’ve applied for a new account recently, please allow extra time for your application to be processed as the queues are longer than usual – no need to call us, we’ll let you know when it’s ready to use.

We’re also receiving far more calls than usual, so our wait times are longer. Please  check the information on our dedicated coronavirus hub page, which is updated regularly. Please only call us if it’s urgent, so we can help those most in need. 

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