insurance claim
Providing you with peace of mind
At a time when our customers need us the most there are no endless forms to complete. If you need to make a claim, contact our helpline for assistance as soon as you can, quoting the policy number if possible.
- WHAT THIS MEANS FOR YOU
- Our personal tele-claims service ensures that we are connected with you
- We have dedicated claims managers who take you through a personalised service
- Our claims service is quick and easy so that you can concentrate on more important things
- We offer rehabilitation programmes and provide ongoing advice
- WHAT YOU'LL NEED TO HAND WHEN MAKING A CLAIM
- Policy holder's name
- Policy Number (if possible)
Once we have discussed your claim you will need to complete a and . These are available and can be sent to your email, complete and send back to us to speed up your claim.
If the worst happens, we’ll do everything we can to help and to make the claims process easy for you. Before you make a claim, make sure you have:
- Your insurance policy number
- Receipts, quotes or invoices
- An estimate of the size of the affected area
- Photos of damaged or lost property (if you have any)
- MAKE A CLAIM ONLINE
- When you make a claim between 08:00 - 18:00 Monday to Friday, we’ll aim to come back to you within 2 hours to progress it.
- MAKE A CLAIM OVER THE PHONE
- If there's been an emergency or if you’d like to make a claim over the phone, call us so we can help you as soon as possible.
If your travel plans have been cancelled because of coronavirus, your first step should be to contact your travel or accommodation provider for a refund.
- WHAT YOU'LL NEED TO MAKE A CLAIM
- confirmation of the original booking and which parts of it are non-refundable
- evidence you’ve tried to get your money back through the travel or accommodation provider
- details of any self-isolation advice you’ve been given by either your GP or from NHS 111
- Please be aware that We are currently handling a large volume of claims so it may take longer than usual to process your claim. We thank you for your patience and understanding at this time.
Services in our branches and contact centres are currently limited because of the coronavirus outbreak. Unfortunately we are unable to offer new products in branches or contact centres, or set up appointments at the moment.
If you’ve applied for a new account recently, please allow extra time for your application to be processed as the queues are longer than usual – no need to call us, we’ll let you know when it’s ready to use.
We’re also receiving far more calls than usual, so our wait times are longer. Please check the information on our dedicated coronavirus hub page, which is updated regularly. Please only call us if it’s urgent, so we can help those most in need.